Shopping with should be simple and hassle free. Please take the time to read below.

Returns Policy

If you are not 100% satisfied with your purchase within the first 14 days, you have the right to return the goods for whatever reason, provided they are in perfect sellable condition. It is LooseLabel Distributions right to wavier the liability for delivery and return shipping charges if you are returning an item that you have simply changed your mind about and is not faulty.

It is your responsibility to arrange the return carriage of your goods, however in the event of a faulty or erroneous order we will reimburse the return shipping cost but please contact us first as so we can advise.

Return goods must be:

  • In ‘perfect sellable condition’ by that we mean are returned as new in the original packaging.
  • Packaged with care to protect the items from damage during transit
  • Accompanied by a copy of the original purchase receipt and a completed returns form identifying the reason for your return and if you require a refund or exchange.

We are certainly unable to accept items if they;

  • are marked, soiled, stretched, bleached or damaged in anyway both on the inside or out.
  • have been used.
  • been returned screwed up and inadequately shipped “it happens!!!”.
  • deemed to be in an unsuitable condition

Exchanges And Refunds

We will notify you via email once your returned item has arrived with us for processing. If we are able to fulfil your exchange, we will email to confirm this has been actioned. If we are processing a refund, we will notify you via email as soon as it has been completed. Please allow 5 working days for the refund to be available again in your bank account.

Warranty and Faulty Goods


Please understand that faults occur and it is never our intention to cause issue or upset. Be courteous, considerate and truthful to us and we will try to go above and beyond your expectations to rectify the problem with minimal delay.

Generally, if a defect is going to become apparent, it will do so relatively quickly. We can’t accept returns due to excessive wear of a product, but we can and will do all that we can to ensure that genuine faults are dealt with in the best possible way. All items returned as faulty are subject to inspection before we can confirm any action. On the odd occasion we will need to send the goods back to the manufacturer for an additional inspection but will keep you informed along the way.

Warranty and Repair

Limited 90-day warranty (from date of original purchase) on workmanship and materials.

If a product is felt to be defective under normal use and proper care, please contact and we will advise of the correct procedure to follow to ensure the issue is dealt with in a prompt and efficient manner. Goods returned should be clean and dry with a cover note clearly identifying the sender and their full contact details, the product and its fault and the action desired. It is imperative that the original purchase receipt is sent with the faulty item. Goods returned without the Receipt will NOT BE COVERED UNDER WARRANTY.

LooseLabel Distribution will repair or replace the product at our discretion and it is LooseLabel Distribution who will decide to replace or repair a product after receipt of the defective item.

NOT Covered Under Warranty

  • Products sold as Sample/Seconds
  • Products fading from sunlight
  • Product Repairs or Alterations which have not been authorised or completed by LooseLabel Distribution or its affiliates
  • Products outside of their warranty.
  • Products without their original receipt.

General Repair Information

  • 15-20 Business Day Turnaround for warranty items, although we will do our very best to better this estimated turn around.

Repairs will be carried out by an authorised repair centre.


If you wish to cancel your order, please notify us asap. If cancelled before your order is collected by our courier service, we will issue a full refund upon your instruction. Collection is 1pm Monday to Friday, and please note we do not ship or deliver at the weekend or on bank holidays. If you notify us that you wish to cancel your order after it has been collected by our courier, you will be liable for the shipping cost which we will not be refunded. Your order may also incur an additional return to sender fee.

Please feel free to get in touch if you have any questions.custom term paper writing